Shipping & Returns Policy
Orders for custom logoed garments are typically shipped within 3 weeks from the date order is confirmed, although the time may be somewhat longer depending upon stock availability and/or seasonality. Orders for blank garments are normally shipped for customer receipt in approximately 7-10 business days. Shipment of Dickies, Fashion Seal and White Swan garments may require approximately 10-15 business days. Ship time may be extended depending on which warehouse is providing shipment – and its distance from the customer. Please check with your Customer Service Representative for specifics relating to your order. Unless prior arrangements are made, orders may ordinarily not be shipped to P.O. box addresses. Orders are normally shipped Fedex or UPS ground, but rush delivery is available upon request [overnight or express delivery charges will apply].
All returns require a prior authorization number and are subject to minimum restocking fee of 15% [and 20% for Dickies and selected other garments]. Under most circumstances it is the customer's obligation to cover the shipping cost for returned merchandise. Claims for damaged or defective merchandise must be made within 10 days of receipt of the merchandise.
Cancellations are subject to a 15% restocking fee unless the order was cancelled prior to shipment. Once shipment occurs the Return policy applies. All unclaimed or refused shipments are also subject to a 15% restocking fee, in addition to return freight charges. [Note: Dickies garments and selected work apparel in other brands are subject to 20% restocking fee.]
Orders will be shipped only upon credit card authorization or open account approval. Corporate Apparel Unlimited, Inc. accepts Visa, Master Card and American Express.
Additional shipping charges may apply for samples or for multi-warehouse orders.